Comfortable Therapy Matters

As a business owner, I’m ALWAYS thinking about ways to make scheduling, rescheduling, payment, and the work itself easier for clients.

When a client comes to any professional, they are seeking help. They don’t want to worry about misc. concerns. They have ENOUGH on their plate as it is. There is absolutely NO reason to add additional barriers or issues to that process.

I pay attention to even the small things like having coffee and water available. A nice blanket, a comfortable couch, an easy online way to schedule, etc. These all matter when helping to make a client feel more at ease. I need my clients to focus on THEIR CARE, not on how to reschedule. In the past, I’ve even noticed how a small thing like having hand towels in the bathroom can go a long way. Small things matter. Care matters. Comfort matters.

You can add simple things to your office or process right now, such as a client portal for scheduling and payments, a POS system that makes sense, a more comfortable couch, better-tasting coffee, hand towels versus paper towels, a reasonable room temperature, more comfortable pillows, and blankets, etc. The opportunities are really endless. From a strict business perspective, clients will pay to feel comfortable AND they ultimately deserve comfort, to begin with.

As someone that went to therapy myself for around 10 years growing up, I can tell you that fit and vibe matter. So, also keep in the mind the populations you are going to work with. You wouldn’t want to customize your office to this white primary, modern style filled with technology if most of your clients are children and art therapy is a viable modality for their concerns; things might get messy quickly.

As a professional, ask yourself if you’re paying enough attention to the details. If you're a client, ask yourself if you feel comfortable because you deserve it. Not only are you a paying customer in the most literal sense, but you’re also likely coming to therapy for something of great difficulty. There is nothing wrong with you wanting to be treated right. Of course, please remember that goes both ways. :)

Author: Christopher Missimo (Co-Owner Avanti Counseling & Consulting)

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